Refund policy

To be eligible for a refund, your item must be returned in brand new, unused condition. All part bags must be sealed and in new condition as when you received them and the product must be in the sealed original packaging. All returned parcels must be sent via a tracked method.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

The customer is responsible for all return costs including shipping fees, packing fees and any customs fees where applicable. If we get charged customs fees on your return, these will be deducted from your refund amount. 

Additional non-returnable items:
- RC models are exempt from being returned.
- Gift cards
- Downloadable software products
- Double E Hobby products

To complete your return, we require a receipt or proof of purchase.
In the event of any missing parts, replacement parts will be sent out to you and the item will not be eligible for a return unless it is unused and in the same condition that you received it. It must also be in the sealed original packaging.

Our returns or exchanges service only available for orders placed at decadastore.com 

There are certain situations where only partial refunds are granted (if applicable)
- Any item not in its original condition, is damaged or missing parts for reasons not due to our error
- Any item that is returned more than 30 days after delivery

Defective or broken items

If you receive a defective or broken item, please contact us at info@decadastore.com with details of the product and the defect. We will send you the replacement items/pieces/elements after we receive pictures or videos of the defective or broken item.

Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain 14 days.

Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at info@decadastore.com.

Sale items (if applicable)
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at info@decadastore.com.

Gifts
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.

Shipping

The customer is responsible for all return costs including shipping fees, packing fees and any customs fees where applicable. If we get charged customs fees on your return, these will be deducted from your refund amount. 

If due to our reasons, the goods received are damaged or not correct, and the consumer is not required to bear the shipping fee for this reason.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.